Shipping and Return

At RivaWebb.com, we want your shopping experience for linen tops, linen bottoms, and other apparel to be smooth, transparent, and reliable. This Shipping and Return Policy outlines how we handle order processing, delivery, and returns to ensure clarity and confidence in every purchase.

1. Order Processing
All orders placed on RivaWebb.com are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the following business day. You will receive an order confirmation email once your order is placed and a shipping confirmation with tracking details once your order is dispatched.

2. Shipping Options and Delivery Time
We offer standard and, where available, express shipping options. Estimated delivery times vary by region:

Domestic shipping: 3–7 business days.
International shipping: 7–21 business days, depending on customs clearance and local courier services.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as courier delays, customs inspections, or force majeure events.

3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery location and chosen shipping method. Occasionally, promotional free shipping may apply and will be clearly indicated on our website. Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

4. Order Tracking
Once your order has been shipped, you will receive an email containing tracking information. You can use this to monitor the status of your delivery through the courier’s website.

5. Returns and Exchanges
Your satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order. To be eligible:

Items must be unworn, unwashed, and in their original condition with tags and packaging intact.
Proof of purchase (order confirmation or receipt) must be provided.
Sale or clearance items may not be eligible for return unless defective.

6. Return Process
To initiate a return, contact our support team at helpline@rivawebb.com with your order number and reason for return. Our team will provide instructions and return address details. Customers are responsible for return shipping costs unless the item is faulty or sent in error. We recommend using a trackable shipping method to ensure your return reaches us safely.

7. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Shipping fees paid at checkout are non-refundable unless the return is due to our error.

8. Exchanges
If you wish to exchange an item for a different size or style, please indicate this in your return request. Exchanges are subject to stock availability. If the requested item is unavailable, we will process a refund instead.

9. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at helpline@rivawebb.com with photos and details. We will arrange for a replacement, exchange, or full refund at no extra cost to you.

10. Policy Updates
RivaWebb.com reserves the right to update or amend this Shipping and Return Policy as needed. Any changes will be posted on this page with the effective date indicated.

For any further assistance regarding shipping or returns, please contact us at:
Email: helpline@rivawebb.com
Website: https://rivawebb.com