Contact Us

At RivaWebb.com, we believe that clear and open communication is an essential part of providing excellent service. Whether you are browsing our collection of linen tops, linen bottoms, or other apparel, or you are following up on an existing order, our support team is here to assist you. This page outlines the different ways you can reach us and what you can expect when contacting us.

1. How to Reach Us
The easiest and fastest way to contact us is by email at helpline@rivawebb.com. Please include your name, order number (if applicable), and a clear description of your question or concern. Providing these details will help us respond to you more efficiently.

2. Types of Inquiries We Handle
Our customer care team can assist with a wide range of topics, including:

  • Order Support: Questions about your recent purchase, tracking information, or delivery status.
  • Product Information: Guidance about our linen tops and bottoms, including sizing, care instructions, and fabric details.
  • Returns and Exchanges: Help with initiating a return, understanding eligibility, or requesting an exchange.
  • Account Assistance: Troubleshooting login issues, updating account information, or managing your preferences.
  • General Inquiries: Any other questions or feedback related to our website or services.

3. Response Time
We aim to reply to all inquiries within 24–48 business hours. During peak shopping seasons or holidays, responses may take slightly longer, but rest assured that every message is carefully reviewed and addressed.

4. Helpful Tips When Contacting Us

  • Always include your order number if your inquiry relates to a recent purchase.
  • Attach relevant photos if you are contacting us about a defective or incorrect item.
  • Be sure to check your spam or promotions folder, as sometimes our replies may be filtered there.

5. Feedback and Suggestions
At RivaWebb.com, we value customer feedback. If you have suggestions on how we can improve our linen collections or our services, please do not hesitate to share your thoughts. Your feedback helps us grow and allows us to provide a better shopping experience for everyone.

6. Alternative Support Resources
For quick answers, we encourage you to review our FAQ, Shipping and Return Policy, and Privacy Policy pages, which provide solutions to many common questions. However, if you still need help, our support team is always available.

7. Commitment to Communication
Our goal is to provide you with clear, professional, and friendly support at all times. Whether you need help before making a purchase or after receiving your order, we are here to make sure your experience with RivaWebb.com is positive and stress-free.

For any assistance, please contact us at:
Email: helpline@rivawebb.com
Website: https://rivawebb.com

We look forward to hearing from you and assisting with your linen clothing needs.